We will ship all Products purchased through the Site to the address specified in the shipping address section of the order form. Shipments will be made via standard ground service unless otherwise specified at the time of purchase.
Orders are typically delivered within 3-8 business days. In some cases, deliveries may take longer due to extra safety precautions in our fulfillment center and carrier transportation delays. Please be assured that our team is working hard to get your order to you as quickly as possible.
If your order hasn’t arrived within 8 days of the original shipping date, we apologize for the inconvenience. Please contact us and our customer service team will help you ASAP.
Returns & Money Back Guarantee
We are so confident that you will love SPR Body that we offer a money-back guarantee during the first 30 days from your initial purchase. If you are not completely satisfied for any reason, contact our customer service department within 30 days of receipt of your first order to obtain a Return Merchandise Authorization Number (RMA#). Write the RMA# on the outside of the return package, return the unused portion of your purchase within 10 days of the RMA# issuance, and we will give you a full refund of your purchase price. This money-back guarantee applies to a return on one first-time purchase per person. No group or organization requests are allowed. Fraudulent, incomplete or illegible requests will not be honored.
Be sure to clearly display the RMA# on the outside of the box. The SPR Body shipping department is NOT allowed to accept any packages without a RMA#. SPR Body is not responsible for returns that never arrive at our facility. SPR Body will not accept or issue a refund for any packages marked return to sender, C.O.D. or refused. To ensure proper credit to your account, we recommend that you use the return label included in your original package. Please save your returned product shipping receipt and your tracking information until your refund is processed. Please indicate the reason for your return, include the original packing slip that came with your order, and seal the package securely with packing tape. If you do not have your original packing slip, please indicate the order number on a separate piece of paper, enclose it in the package and send the package to the following address: SPR Body Returns Dept. – (Your RMA#), 16595 W. Stratton Dr., New Berlin, WI 53151.
Upon receipt of your returned product with a valid RMA#, a refund will be issued to your credit card or by check, if needed. After the shipping department receives your return, it will take approximately 3-5 business days to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution. The charge on your credit card statement will appear as SPR Body products. If you paid by electronic check (E-check), the charge on your bank statement will appear as SPR Body products.
If you took advantage of the savings offer from the SPR Body monthly auto-ship program, your original packing slip will clearly indicate your purchase as “Auto-ship”. If you requested a refund of your initial order and qualify for a refund your enrollment in the auto-ship program will automatically be cancelled.